How to manage conflict in the workplace

As we work with people from various cultures and backgrounds and with different working styles and personalities, conflict in the workplace seems inevitable. Instead of resisting or avoiding it, knowing how to handle heated situations could be helpful for you to effectively manage conflict:

1. Calm down
This may help you choose a neutral location and stop other people’s anger and aggressiveness. Then you can have a heated-down environment that allows constructive conversations.

2. Listen comprehensively
The reason for conflict is usually more complex than we think. So, listen carefully when the other party is stating their perspectives. Don’t simply jump to conclusions and mind your words when sharing your interests.

3. Solution-oriented
Hastily found resolutions won’t last long! Instead, think about the interests of all the parties involved to reach a new balance.

How else do you manage conflict? Comment below!

Source: SHRM, Project Manager

𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲

CRICOS 03878K | RTO 45644

————————

 Phone: (+61) 261 018 650

 Email: enquiry.act@opc.edu.au

 Website: https://opc.edu.au

 Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601

 Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000