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An overview of last week’s (12 – 16 Sep) business news brought to you by Opulence College (RTO 45644, CRICOS 03878K)
Are you too busy to keep up with the news everyday? Is all the jargon and technical terms on the news confusing you?
Every Monday, we will summarize the previous week’s main business news in a nutshell.
Comment below for any content that you want to find out in more detail, we may prepare a special corner for it!
𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲
CRICOS 03878K | RTO 45644
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Phone: (+61) 261 018 650
Email: enquiry.act@opc.edu.au
Website: https://opc.edu.au
Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601
Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000
Starting your career might be daunting because it may require you to know the industry and get a relevant degree or qualification. Here are three tips to help you get started.
1. Know your interest and abilities It is important to get a brighter idea of what you want and specialise in because it helps you gain or find your competitive advantages easier. You can make a list, consult your families and friends for more insights, or look at job advertisements to find your competitive advantages. You may also do some research regarding the position so that you can tailor your resume to fit the job better.
2. Get experience Experience can be an essential index for recruiters to assess whether to hire you. It may seem harsh, but it’s fair for them to have such an index since all companies want their employees to be assets, not liabilities! Then the trickiest part is how do we get the experience? You can browse some big companies’ graduate programs, do volunteer jobs, or join a professional association in a specific industry.
3. Start networking After finishing the above two steps, you can probably think about networking with experienced and/or professional seniors. It may provide potential job opportunities and superior insights into a certain industry.
Source: CareerOne
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𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲
CRICOS 03878K | RTO 45644
————————
Phone: (+61) 261 018 650
Email: enquiry.act@opc.edu.au
Website: https://opc.edu.au
Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601
Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000
Offering an excellent customer experience is essential for the survival of companies delivering products or services to customers. Customer service is the only contact between customers and the internal team and therefore plays a critical role in determining the first and last impression of the company.
1. Always go above and beyond
Do not wait until the problems have taken place to start thinking about the modifications or solutions. Step yourself into the customers’ shoes and always think about how your company could improve to reach a higher level of customer satisfaction.
2. Always be respectful
No matter how impolite, unthoughtful, and demanding the other end of the people are, we still want to remain even-keeled in every interaction and deal with them professionally, positively, and gracefully.
3. Always follow up on customer feedback
It is always worth listening to and quickly following up on customer feedback. The key point is to make customers feel free and valued when they express their opinions and feel trusted and heard when you are doing follow-ups. This will help your company build a better and positive image and gain insights on areas your company can improve.
Source: ClickUp
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𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲
CRICOS 03878K | RTO 45644
————————
Phone: (+61) 261 018 650
Email: enquiry.act@opc.edu.au
Website: https://opc.edu.au
Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601
Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000
The job market is becoming increasingly competitive especially due to the COVID pandemic, as many businesses exit the market, the unemployment rate keeps increasing, etc. For one position, you might have to compete with others with many more years of experience and higher qualifications. What can we do to stand out?
1. Set attainable goals Although it is advisable to set ultimate goals for your career and view your career development in the long term, it might be hard for a fresh graduate to reach them shortly. Try to set short-term attainable goals, stay positive, motivate yourself to reach them, and learn from failure.
2. Stay open-minded Feeling emotionally and mentally drained is understandable in the job-hunting process but remember never to let the negativity and close-mindedness get into your way. Thus, it is a good sign if you show that you listen and are open to new ideas and strategies. To cultivate this trait, try not to reject the new concepts without thinking. Listen to others’ explanations clearly and humbly and make the conclusion later.
3. Persistence and Good Positioning The process of job searching requires persistence because it can be time-consuming and may cause sunk costs; it also requires good strategy because applying to every position without a target or positioning is a waste of your resources.
Source: CareerOne
𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲
CRICOS 03878K | RTO 45644
————————
Phone: (+61) 261 018 650
Email: enquiry.act@opc.edu.au
Website: https://opc.edu.au
Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601
Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000
It is no coincidence that some businesses face challenges and risks of getting bankrupt every day, while others develop rapidly. Running a business requires a lot of effort from the founder, and we could help you with these three tips
1. Write a business plan
A comprehensive business plan can help you avoid many mistakes commonly made by new businesses. A few essential questions you must ask yourself to ensure your business is operating on the right track are:
– What is the purpose of your business?
– What are the goals?
– Who are your potential customers?
– What is the efficient process?
2. Reward teamwork
Everyone has their strengths and weaknesses. Think about your strengths and weaknesses first, and hire professional and experienced employees who can complement your weaknesses. Also, remember to establish incentives for employees’ creative thinking, participation, and achievement.
3. Quantify customer satisfaction
To save costs and boost profits, we must know how customers feel about our products or services because high-quality goods and services will enhance trust between them and businesses and the business image. You could have informal conversations and use feedback forms and questionnaires to understand your customers better.
Source: CHRON
𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲
CRICOS 03878K | RTO 45644
————————
Phone: (+61) 261 018 650
Email: enquiry.act@opc.edu.au
Website: https://opc.edu.au
Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601
Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000
Confidence is key to showcasing your skills when it comes to selling yourself to the interviewer. How will you convince the interviewer that you’re fit for the job when you are not confident in yourself in the first place? Here are some tips to build that confidence to help you better showcase your skills.
1. Identify your skills
It all starts with getting to know more about yourself. In addition to the technical skills gained through study and experience, what human skills do you have? Human skills include verbal and non-verbal communication, cultural awareness, empathy, compassion, being inspiring and so on. What human skills make you who you are? Self-reflect and ask others for feedback.
2. Monitor your self-talk
Negative thoughts and self-talk are culprits of your diminishing confidence. Imposter syndrome makes us doubt our abilities and results in self-sabotage. It’s important that you monitor these negative thoughts and self-talk to identify their origins.
3. Make your skills real with evidence
This is part of showing, not telling. Feedback from others or examples of achievements you’ve accomplished with your skills are great evidence to back up your skills.
How do you build confidence during the job hiring process or at work?
Source: Seek
𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲
CRICOS 03878K | RTO 45644
————————
Phone: (+61) 261 018 650
Email: enquiry.act@opc.edu.au
Website: https://opc.edu.au
Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601
Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000
As a leader, did you find company values necessary?
Company values aren’t just fancy words shown on the organisation’s ‘about’ page. In fact, many professionals believe it is more worthwhile to work for a company that has clear missions and values.
How can you make effective company values?
1. Align your core values with the company’s values
It seems tempting to directly adopt other companies’ values, but your company values should be unique to your value systems.
2. Base them off real values
When it comes to defining your core values, consider the most important ones to your team. Because at the end of the day, you want your employees to reflect the company values.
3. Gain team’s buy-in
You can arrange a brainstorming activity to involve your team in the values and establish a process to better implement company values. This helps create shared values within the organisation and gives employees more sense of working as a team.
4. Make values simple and concise
Avoiding too many values and making them too complex helps the employees have a clear mind so that you wouldn’t scare them off.
𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲
CRICOS 03878K | RTO 45644
————————
Phone: (+61) 261 018 650
Email: enquiry.act@opc.edu.au
Website: https://opc.edu.au
Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601
Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000
Understanding the graduate recruitment process will aid you to prepare for the best in each step. Here’s a brief overview of what you may expect.
1. Cover Letter and CV
Tailor your cover letter to be relevant to the graduate employer you are applying for.
2. Online application through Application Tracking Systems (ATS)
This just involves filling out fields about yourself and uploading documents like your CV and cover letter. It’s an automated way for graduate employers for shortlisting candidates from thousands of applications.
3. Graduate phone interviews
A quick phone call that aims to validate if you are as good as you sound on paper.
4. Psychometric testings
Involves personality tests and cognitive ability tests.
5. Video interviews
Generally, you will be asked a set of questions for which you need to record a video of yourself answering them.
6. Graduate assessments centres and interviews
Generally involves group work and individual interviews.
Source: GradConnection
𝗢𝗽𝘂𝗹𝗲𝗻𝗰𝗲 𝗖𝗼𝗹𝗹𝗲𝗴𝗲
CRICOS 03878K | RTO 45644
————————
Phone: (+61) 261 018 650
Email: enquiry.act@opc.edu.au
Website: https://opc.edu.au
Canberra campus: Mezzanine Level, 15 Moore Street, Canberra ACT 2601
Melbourne campus: Suite 802, Level 8, 474 Flinders St, Melbourne VIC 3000
